← Centre d'assistance
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Résolution de problèmes
Common support issues, setup blockers, and playback troubleshooting flows.
When setup stalls
Use a short checklist to identify whether the issue is install, sign-in, device, or billing related.
- • Confirm the platform path first.
- • Check account status second.
- • Escalate only after the basic route is clear.
When playback feels inconsistent
Guide users to the right device and profile checks before making larger assumptions.
- • Verify the active profile.
- • Confirm the current device context.
- • Point users toward the support topic that matches the screen they are using.